A website project is one of the most exciting (and often overwhelming) parts of running a modern business.
Whether you’re launching your first site or giving your current one a long-overdue upgrade, how you plan will shape everything that follows— the time it takes, the money you spend, and most importantly, the results you get.
A well-planned website can be one of your most powerful business assets.
It’s your digital shopfront, salesperson, and customer service rep all rolled into one— available 24/7 to attract and convert your ideal customers.
But if you jump in without a clear plan, you risk ending up with a website that looks good but doesn’t do much for your business.
The good news?
You don’t need to be a web expert to plan a great website project.
You just need a simple, practical roadmap— like the one below.
Before you do anything, ask: What is the website actually for?
Be specific:
Also think about secondary goals— the supporting outcomes that would be nice to achieve alongside your main goal.
For a builder, the primary goal might be generating qualified enquiries, while a secondary goal might be showcasing past projects to build trust.
Every design, content, and technical decision flows from this. If you don’t know what you want your site to do, it won’t do much at all.
A goal like “we need a better website” isn’t enough. Link it directly to a business result— e.g., “we want 30% more qualified leads within 6 months.”
Your website isn’t for you— it’s for your ideal customers.
To get this right, answer:
And don’t forget to look sideways:
A law firm working with individuals may need easy-to-read explanations and clear paths to book a consult— not complex, jargon-heavy pages that only other lawyers would understand.
Websites that are too focused on the business and not the user will confuse visitors, not convert them.
Build 2-3 simple client personas. Name them, describe their goals and frustrations, and keep them in front of you during the entire project.
This step is crucial. It’s where scope creep is avoided, and your budget stays under control.
Split your wishlist into two:
Must-Haves
These are essential for launch:
Nice-to-Haves
Extras you’d love but don’t need on day one:
A physiotherapy clinic might need appointment bookings (must-have) but might hold off on a client resource hub (nice-to-have) for a future update.
Deciding early prevents delays and helps your web agency recommend the best way to prioritise features without blowing the budget.
Ask: “Will this help a visitor take the action I want them to take?” If not, it’s probably a nice-to-have.
Budget conversations are tricky, but essential. Your website is an investment, not just a cost.
What to factor in:
Basic brochure sites may start from $5k–$10k, but a lead-generating site with conversion strategy, SEO, and integrations might cost $15k–$30k+.
When you budget for everything upfront, including content, SEO, and post-launch support, you avoid surprises later.
Your website is only as good as its promotion. Always budget for SEO and Google Ads from day one if you want results.
Most professional website builds take 8–14 weeks, depending on the project’s size.
Typical breakdown:
The biggest project delays we usually see? Content gathering and approval bottlenecks.
If you don’t have professional photography ready when needed, it could hold up your entire launch by weeks.
Clear and realistic timelines reduce stress and help your agency deliver the project smoothly.
Expect the unexpected. Build extra time for content creation, internal reviews, and approval rounds.
Internally:
Externally:
In small businesses, it’s often the owner. In larger businesses, it might be the Marketing Manager.
Projects run fastest when there is one main decision-maker who keeps things moving.
Design by committee is the #1 cause of project delays. Nominate one person who can make final calls.
And remember, the project isn’t over at launch. SEO, Google Ads, and ongoing website updates are what actually turn traffic into business.
Good planning makes the design, development, and launch of your website feel effortless, and ensures that, from day one, your website isn’t just “live,” it’s working for you.
When you take the time to get clear on your goals, your audience, your features, and your timeline, you’ll avoid common pitfalls and set your business up for digital success.
Whether you’re planning your very first site or upgrading an existing one, the team at SGD is here to help you make it smooth, strategic, and stress-free.
Reach out to us for a chat— we’d love to help you bring your next website to life.
We’re the team at SGD, a Melbourne web design and search marketing agency. We specialise in creating bespoke websites that function as powerful marketing and sales tools, driving measurable results to help your organisation grow. Contact us today to see how we can boost your online presence and drive success for your business.
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