Terms of Service

Last updated: 24 Jun 2025

As our client, we will always do our best to fulfil your needs and meet your goals. To make sure we’re on the same page, it’s best to have a few simple things written down so that we both know what happens if things go wrong.

In these terms of service you won’t find complicated legal terms or large passages of unreadable text – we have no desire to trick you into signing something that you might later regret.

We do want what’s best for the safety of both parties, now and in the future.

1. Scope of Services

Seriously Good Design (“SGD”, “we”, “our”, “us”) provides:

• Web design and development
• SEO strategy and implementation
• Google Ads management
• Ongoing website support and hosting
• Other digital marketing services

Some services are delivered monthly on a fixed-deliverable basis.

2. Payment Terms

• All monthly services are billed and payable in advance
• Payment is via direct debit or credit card unless otherwise agreed
• Invoices are due on the due date listed on the invoice and cover the upcoming month
• Services may be suspended after 30 days of non-payment
• We may cancel your services if payment remains overdue after 30 days
• You agree to cover our costs for collecting overdue payments (admin time, debt collection fees, etc.)
• No refunds or credits for mid-month cancellations; we continue service through to period-end

3. Cancellation & Pausing

• Written notice is required for all cancellations (30 days minimum)
• SEO may be paused with 30 days’ written notice (though we recommend against it as it will negatively impact your performance)
• Website support cannot be paused and is required for all active clients
• Growth Plans require a 3-month initial term (can be cancelled during this period), followed by a 12-month commitment

4. Support Services

• Support is provided on a best-effort basis during business hours
• No SLA unless separately agreed in writing
• Hosting is included in our support service
• If you choose to host elsewhere, SGD is not responsible for issues related to performance, security, or compatibility

5. Ownership & Licensing

• Once paid in full, you own all final design, written content, and media created for you
• SGD retains ownership of source code and grants you a licence to use it for your website
• You are responsible for ensuring you have rights to all materials you supply to us

6. Portfolio Use

• We may showcase your project in our portfolio and marketing unless requested otherwise in writing

7. Security & Liability

• We cannot guarantee your site will be immune to hacks or malicious activity
• If issues arise post-launch, fixes will be quoted and billed separately
• SGD is not liable for any loss of profits, data, or revenue related to the use or failure ofthe website or services

8. Post-Launch Warranty

• Website projects include a 30-day bug fix period
• After this, support is only available under a paid plan

9. Third-Party Costs

• Costs like ad spend, WordPress plugins, or stock photos are not included and are billed separately or paid directly by you

10. Legal

• These terms are governed by the laws of Victoria, Australia
• If any section is deemed unenforceable, the rest remains valid
• This agreement cannot be transferred without our written consent