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Which Words Convince People to Buy?

Simon Kelly
Which Words Convince People to Buy?

One of the most common questions we hear from business owners is, “What should I write on my website to make people buy from me?”

It’s a great question, and one that has nothing to do with clever slogans or buzzwords.

Most websites fail not because of design but because the words don’t connect. They talk about the business instead of the target audience.

If your content sounds more like “we, our, us” than “you, your,” that’s the first sign your message is off target.

Here’s how to fix it:

1. Focus on your customer, not your company

Instead of listing your achievements, explain how you solve real problems. Replace “we” with “you” wherever possible.

2. Talk about problems, not features

Your audience doesn’t care that your product is 20% smaller, they care that it saves space or removes a daily frustration. Always connect the feature to a benefit.

3. Use real customer stories

Testimonials and case studies outperform company claims every time. They build credibility and trust quickly.

4. Be specific

“Save time” is vague. “Cut admin from 5 hours to 30 minutes each week” is persuasive. Specific results sell.

5. Address objections head-on

Think about what stops people from buying, such as price, trust, or uncertainty, and answer those concerns directly in your content.

6. Make it easy to scan

Most visitors skim before they read. Use headings, short paragraphs, and bullet points so your content is easy to digest.

Quick homepage test

Look at your homepage and count how many times you say “we” versus “you.”If “you” wins, you’re on the right track. If not, start rewriting with your customer in mind.

Because in the end, your website isn’t for you, it’s for them.

Learn more about how to nail your website messaging

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Author

Simon Kelly

Simon Kelly

Simon Kelly is the CEO and Head of Growth at Seriously Good Design. Simon started his first web design agency in 2009 which he merged with the SGD team in 2023. With a strong background in digital strategy and a history of working with fast-growing Australian companies, including CyberCX, Envato and Agency Mavericks, he's passionate about using ethical digital marketing that delivers business value. Simon's experience includes coaching digital agencies, running digital marketing workshops, driving growth and excellence within the SGD team.

Read more posts by Simon Kelly

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