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Ongoing Website Support and Maintenance

Website Support and Maintenance

Professional WordPress Support and Maintenance for your Website

While other agencies may leave you out in the cold after the project is complete, SGD has your back for the long term.

There are plenty of reasons to opt for a site maintenance plan, but the biggest reason is for peace of mind. Our clients find that having someone “on call” should they require assistance, or encounter a problem, is priceless. If you don’t have expertise in the digital space, and you don’t have ongoing support, it can cost you. Technical difficulties can take days to fix, while hacking and content loss can set you back and see you lose sales. That’s why we developed our Website Maintenance Plans.

We offer three monthly maintenance plans starting at $40/month, which include WordPress-dedicated hosting, security monitoring, monthly Google Analytics reports and digital consulting. If something goes wrong with your site, you’ll have priority support to fix it as soon as possible. These plans also allow you to ask us to make small changes to the site when you’re too busy or don’t know how to make them yourself. This is great if you need images updated, blog posts published, or a new feature added. We can even arrange a custom plan for you to fit your needs.

Our Support Services Include

Premium Website Hosting
Website Content Updates
Website Security
Frequent Software Updates
Site Uptime Monitoring
Daily Off-Site Backups
Website Performance Optimisation
Monthly Reports
Direct Support Phone
Plan 1

$80
per month

  • Premium Website Hosting
  • Site Support 1 hour
    (does not rollover)
  • Website Security
  • Software Updates
  • Site Uptime Monitoring
  • Daily Off-Site Backups
  • Training Portal Access
  • Performance Optimisation
  • Monthly Website Performance Reports
Plan 2

$150
per month

  • Premium Website Hosting
  • Site Support 2 hours
    (does not rollover)
  • Website Security
  • Software Updates
  • Site Uptime Monitoring
  • Daily Off-Site Backups
  • Training Portal Access
  • Performance Optimisation
  • Monthly Website Performance Reports
  • Search Engine Optimisation
Plan 3

$300
per month

  • Premium Website Hosting
  • Site Support Unlimited
    (does not rollover)
  • Website Security
  • Software Updates
  • Site Uptime Monitoring
  • Daily Off-Site Backups
  • Training Portal Access
  • Performance Optimisation
  • Monthly Website Performance Reports
  • Search Engine Optimisation
  • Monthly Strategy Session

What’s it all about?

Successful websites are those websites that continue to attract the right type of visitors and lead them down a path towards becoming a customer. This requires consistent content publishing and monitoring of the website to make sure it is achieving its objectives. With this in mind, we are excited to introduce you our Client Support Plans.

To keep your website improving we have designed three key plans that specifically address the monthly tasks required to keep your site up to date and ahead of the rest, but without a lot of hassle for you.

Does your site need a service?
We bet it does!

Did you know that every site requires a check-up and fine tune every now and then – just like a car? To meet this need, we have developed an awesome packages for you to choose. The best news? This package is a one-off service, no sign-ups necessary. Just fast, effective servicing and evaluation of your website!

VEW WEBSITE BOOST PLAN

FAQs


  • My website was not build by SGD, can I still be on a client plan?
    Come one, come all! We have the capabilities to work with almost any site. So please contact us and let’s set-up a free site evaluation. We look forward to working with you!
  • Does the time accrue if I don’t use it within that month?
    Like a gym membership, the time is there for you to use the gym, or in this case, our services, as much as you require, within the terms and conditions of your plan. The plans therefore do not roll over, however, have peace of mind that we will always make time for you and your needs, and we understand that some months you may need us more than others. We design the plans to be as flexible as possible.
  • What happens if my website goes down, or gets hacked?
    We’ve got it covered – that’s the whole purpose of these plans. We will know about the issue (most of the time) before you do, and if possible we will have it all sorted before you even notice. While we cannot 100% guarantee your website will not be hacked, we can promise to sort the mess out before it affects your business, including restoration of your site thanks to our regular back-ups.
  • What tasks are included in the dedicated support time?
    We don’t place limits of what we can do for you, because we are constantly striving to provide more for our clients. The mots common requests however, include small design changes, text changes, content updates, and anything else you can thing of in terms of updates you’d like to see aside from new features and pages – these may incur extra costs due to time spent on these elements.
  • What is the best way to communicate with SGD?
    Between the entire SGD team, we are online pretty much 24/7, so email is our fastest way of communication and it’s also the easiest to track. If you’re wanting to chat face to face and perhaps have a brainstorm session about upgrading or updating your site, we love a good Skype session with our clients. We can use this time to screen-share and even run through training modules.
  • If I need social media support, what can you do for me?
    There are a number of ways we can work with you, however, the best option is for you to provide us with as much information as possible along with any professional images you have. From here, we can set up an 8 week schedule to start with and with your approval we will implement these to post on your behalf once, twice, or three times a week.
  • What if I need more hours than what I am allocated?
    While every project will be assessed differently, if your requirements are well outside the scope of your plan, we will submit a quote to you for the projected work. Once we have agreed on the quote then we will commence the work for you.
  • Can I cancel anytime?
    Yep! We only want you to stick with the plan if you’re truly benefiting from the service. If you want to cancel your plan please email hello@sgd.com.au and we will make a stop to your plan for your requested date. And if you need us again in the future don’t hesitate to sign-up again.

Why Website Maintenance & Support?

Did you know while other agencies may leave you out in the cold after the project is complete, SGD has your back for the long term.

SGD Website Maintenance & Support Services:

Support clients by having someone “on call” in the instance of technical issues or security concerns.

Offer three monthly maintenance plans starting at $40/month, which include WordPress-dedicated hosting, security monitoring, monthly Google Analytics reports and digital consulting.

Include a time allocation for making small changes to the site when you’re too busy or don’t know how to make them yourself.

Website Maintenance and Website Support
Website Maintenance and Website Support

See some examples of our support clients:

Located in Hawthorn, Victoria, we have the in-house skills to cover your digital needs from design to development and beyond.

our digital services

We identify and create affordable solutions that help brands stand out in
an over-crowded digital space.

Branding

We'll transform your creative brief into effective and forceful design tools adaptable across print and web, embedding a strong and lasting image in the minds’ of your customers.
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Website Design

Using best design practices, we'll create a website for you that truly reflects your brand, works on mobile and caters for your audience so they'll keep coming back for more.
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WordPress Development

Passionate about professional WordPress development, specifically, we work with the most advanced platforms to ensure easily navigated, responsive, and mobile friendly design.
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eCommerce

Our goal is to deliver a website that works best for your business. We are flexible and solutions focused at our core – no online store is too simple or too complex.
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Digital Marketing

Your website won't accomplish much unless you market it. We'll be on hand throughout the whole process to help you get the word out through social media, SEO and eNewsletters.
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SEO

Our SEO Plans are tried and tested and save you time and money in the long run. By creating genuine, original content, we help you get to the first page of Google faster and more effectively.
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Website Hosting

SGD hosting is cloud based, which is the most secure and reliable hosting available. Our hosting is lightening fast, secure and will back up your site twice daily.
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Website Maintenance and Support

We won't leave you hanging after your site has launched. Sign up for a monthly maintenance plan, where we'll handle updates and fix issues while you're busy running your business.
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Want to know more?

We have a whole team of experts who would love to talk to you.

Get A Quote