We’re testing a smarter way to handle new enquiries and to provide a better support experience for our clients.
Meet Aimee (AI + me), our AI voice agent, designed to deliver fast answers and better first impressions – even outside of business hours.
Aimee is trained on our website content, web design process, FAQs and blog articles.
She can answer common questions, provide pricing details for our website and SEO packages, and schedule calls with our team.
Aimee can also help existing clients by handling simple support queries and directing messages to the support team for next steps.
While this is early stages for voice AI, this is an exciting step for marketing managers and business owners to show what’s possible!
Voice AI tools like Aimee can help reduce missed leads, improve customer experience, and give your team more time to focus on high-value work.
We’re still training Aimee and learning as we go – if you’d like to experience it, give Aimee a call on +61 483 960 585.
Are you using AI chat or voice in your business?
Do you see a future with these kinds of AI tools in your business?
Author
Simon Kelly
Simon Kelly is the CEO and Head of Growth at SGD. Simon started his first web agency in 2009 which he merged with the SGD team in 2023. With a strong background in digital strategy and a history of working with fast-growing Australian companies, including CyberCX, Envato and Agency Mavericks, he's passionate about using ethical digital marketing that delivers business value. Simon's experience includes coaching digital agencies, running digital marketing workshops, driving growth and excellence within the SGD team.
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